FAQ
Account and access
Yes, a business webshop account is required to place orders online in our webshop. Without an account, it is not possible to view prices, request a quote or place an order. It is still possible to browse the products in our range.
Request an account here.
Already have an account? You can log in here.
No, it is not possible to create an account directly in our webshop yourself. You can, however, easily submit a request for a business webshop account. After your request has been reviewed, you will receive an update about the status of your account.
Request an account here.
You can request a webshop account via the login button. Then click “Request an account”. Enter all the required information. We will process your request as soon as possible. After the request has been approved, some additional information may still be required. Once this has been completed, you can place orders immediately. This process generally takes no more than 24 hours on working days.
Request an account here.
Already have an account? You can log in here.
No, we only supply B2B food markets. It is possible to request an account, but the request will be rejected by our team.
Not a private individual? You can request an account here.
Forgotten your password? It can happen to anyone. Click here to request a new password.
Have you requested a new password but not received an email to reset your account password? Please contact us.
Requesting quotes, ordering and payment at Brilliant Group
It is not possible to view prices without an account. After logging in, you will be able to view prices. We do not display prices before login because prices may vary by customer, depending on the individual terms agreed with Brilliant.
Log in to request a quote. Do not have an account yet? Request an account here.
No, there is no minimum order quantity. There is also no minimum ordering requirement. For orders below €250.00 excluding VAT, €30.00 excluding VAT will be charged for shipping and administration. Read more about the shipping and administration costs here.
Log in to place an order. Do not have an account yet? Request an account here.
It is not possible to place an order by telephone. We process orders exclusively through the webshop. This ensures that all order details, such as products, quantities and the delivery address, are recorded correctly. This prevents misunderstandings and ensures that clear proof of the order is always available to both parties.
Log in to place an order. Do not have an account yet? Request an account here.
Ordering by email is only possible in exceptional circumstances, for example if the website is unavailable due to a technical issue or scheduled maintenance. Please contact us if you are unable to place an order through the webshop.
We prefer to process orders through the webshop. Orders sent by email cannot be processed automatically and must be entered manually. This requires additional processing time, which means that your order may be processed later and the delivery time may be longer.
Log in to place an order. Do not have an account yet? Request an account here.
Delivery and logistics
We aim to deliver within 1–2 days after the order has been submitted. However, the delivery time depends on the items ordered. The product information page contains information about the stock code and the estimated delivery time for the relevant item.
Log in to place an order. Do not have an account yet? Request an account here.
For orders below €250.00 excluding VAT, €30.00 excluding VAT will be charged for shipping and administration within the Netherlands and Belgium. Orders with a value above €250.00 excluding VAT are delivered free of charge to one location of your choice. Please contact us for information about costs or shipping options to countries other than the Netherlands and Belgium. The costs can be found on the order confirmation.
Please note: additional shipping and administration costs may be charged for customised goods, such as complete cleaning systems, hygiene stations or changing-room furnishings. These additional costs will be communicated transparently during the preceding request and ordering process.
Log in to place an order. Do not have an account yet? Request an account here.
Yes, we deliver throughout Europe. We specialise in delivery and shipping within the Netherlands and Belgium. Please contact us to discuss the delivery and shipping options for other countries.
It is not possible to track the order using Track & Trace. After logging in to your personal ordering environment, you can find information about current orders, scheduled deliveries, invoices and quotes.
Log in to view the status of orders, deliveries, invoices and quotes.
Yes, it is possible to return products. Returns can be requested using our digital returns form. Read more about our returns policy and return conditions here.
In many cases, it is possible to return packaging or empty containers. Would you like to return packaging or empty containers? Please register this in advance using the request form. If empty containers are presented without being registered in advance, the driver may be unable to take them with them.
The empty-container return service is only available in the Netherlands.
Click here for more information about returning packaging or empty containers.
Product information and advice
Our products and solutions have been specially developed for companies where hygiene, food safety and employee safety play an important role.
We specialise in companies operating within the food industry, such as meat, fish, dairy and vegetable processing businesses, industrial bakeries and producers of ready-made meals. We also supply the foodservice, logistics, retail and pharmaceutical sectors, as well as other production environments where high hygiene standards apply.
View our industry pages here.
Yes, we support companies with both products and practical advice about hygiene, food safety and workplace safety.
For example, our specialists help select the right personal protective equipment, hygiene products or cleaning materials for the production environment. We consider factors such as food-safety risks, audit requirements and efficiency in the work process. We can also help optimise cleaning processes. In this way, we work together to identify potential savings without compromising quality, food safety, safety or hygiene.
Together, we create a solution that works in day-to-day practice.
View our hygiene and food-safety solutions here.
Yes, datasheets, product information and specifications are available for many of our products. These can be found on the product page for the relevant item and in your own account environment.
Log in to view product information.
Having trouble finding product information? Please contact us.
Yes, in addition to products, we also offer training and support in the areas of hygiene and food safety.
Through our online training programmes, we help food-processing companies comply with the requirements for training and educating employees. This allows employees to work safely, consciously and correctly in accordance with the applicable hygiene and food-safety guidelines.
We can also support food-processing companies with advice and practical areas for improvement in their hygiene, safety and food-safety processes, helping them to prepare more effectively for audits and internal quality checks.
Read more about our Brilliant Brains Bootcamp training programme.
Account management and account details
When the webshop account is created, it is configured according to the information provided. Account details are managed by Brilliant’s web support team. If any details need to be changed, such as a delivery address, this can be submitted using the contact form.
No, to ensure that our systems and payments are processed correctly, it is not possible to change the invoice address or payment details yourself. Please contact us if your invoice or payment details need to be changed.
No, this is not possible. Please contact us if a delivery address needs to be changed or added.